Blizzard confirms that a Diablo Immortal bug affecting the ARPG game.
A number of players have recently reported an issue where purchases of Diablo Immortal whales punished for purchasing cheap orbs through third-party sellers.
The player then explains that a purchase made through the Google Play store "went through successfully for $99.99, but did not get delivered in-game. When you try to repurchase the orbs it says that the item is already owned and displays an error message." Several other players echoed this issue, saying they had run into a similar problem.
The thread's creator says that, after being initially told by the Diablo Immortal team that the problem was Google's responsibility, Google's team responded saying that the response from the Diablo Immortal team was unacceptable. Upon presenting this response to Blizzard , the says that a new pack of 7,200 Eternal Orbs was sent to their , although the 'You already own this item' error message was still present on the store.
Diablo community manager Adam 'PezRadar' Fletcher has now given an official follow-up, confirming, "Over the past week we have been investigating reports from a small group of players who reported items not received from their in-game Diablo Immortal purchases." He explains that the issue is due to "a bug affecting a narrow window in the checkout process." He then says that a hotfix has been deployed "to ensure no new purchases should encounter this issue," and adds that the team is "focused on identifying s that were affected, so we can move forward and deliver the missing items."
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